Supporting Sakai: Lessons from the University of Michigan
Session 017
Sean DeMonner
Wednesday
11:00 am-12:00 pm
Room: Rm404
Session Abstract
Sakai has been in use at the University of Michigan for the past 3 years, serving tens of thousands of customers. Hear the in and outs of supporting a large scale Sakai deployment from the folks who answer the phones and respond to the email.
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A question from UC Berkeley –
You mentioned that at UM, there is central support, but there is also local support in the various colleges. How do you get thsoe local support folks trained and do they report back in to the central unit to share some of the requirements and use cases from the faculty?
At UC Berkeley, we currently have a centralized training and support model, but I'm interested in hearing from schools that share support with those in the trenches with the faculty.