Welcome to the Sakai End-User Support Discussion Group Site!

This is a place where the Sakai community can:

Share tutorials and documentation to support Sakai end-users
Exchange Best Practices for training and consultation
Discuss ideas and share end-user experiences
Pose & answer questions

Training, Tutorials, Documentation, Consulting Resources & Presentations

If you have end-user support experience help the community grow by sharing. If you're new or have limited resources feel free to use and revise this content, sharing the outcome. All are encouraged to engage in dialogue about your-own end-user support experience, as well as your experience with this community peer sharing process.
In order to add/edit the resources below, you must have a Confluence account (see directions link below).

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Training Resources

Title	Creating Institution	Description	Format	Link
Intro to Basics workshop notes	Michigan	General notes for basics workshop for instructors	Word Doc	Notes document
Info about our Training Workshops	Michigan	Email - Basic info about our Sakai training workshops	Word Doc	Information document
bSpace Workshop Series	UC Berkeley	9 workshops to support adoption by faculty, graduate students, and staff	Web Link	UC Berkeley Workshops
Handout for Project Site training	Michigan	Handout for setting up, adding people, and tool tips for project sites	Work Doc	Handout document

Tutorial Resources

Title	Creating Institution	Description	Format	Link
What Can Instructors Do w/CTools?	Michigan	Describes instructor activities, corresponding tools, and examples	Web Link	Instructor Activities Web Page
Integrating library resources	Michigan	Using citations, library reserves, and other library tools	Web Link	Library Tutorials
How-To Library	UC Berkeley	List of procedural documents to address common training needs	Web Link	UC Berkeley How To Library
U of Windsor's CLEW Info Site	U of Windsor	How-To documents, workshop listings, tips and help	Web Link	U of Windsor's CLEW Info Site
Support for Staff	Charles Sturt University	Pedagogical and technical support for teaching and collaborating with CSU Interact	Web Link	CSU's Support for Staff Site
Getting started with ella	Mount Holyoke College	Quickstart Guide, tool usage guides, links to others' training materials	Web Link	Mount Holyoke Training & Support
Online Course Minima	University of Wyoming	All online course site instructors are asked to read this. Not comprehensive; contains the five or six points most essential to continued successful use of each of our platforms. Scroll down to "For WyoSakai Instructors."	Web Link	Online Course Minima
Faculty to Faculty lessons, tips, and innovations	Texas State University	Videos of faculty interviews about how they use Sakai	Web Link	Faculty videos
Using Sakai Video	Stockholm University	Students and instructors discuss how they use Sakai for teaching & learning (language: Swedish)	Web Link	Using Sakai Video
VSpace Video Tutorials and Tip Sheets	Saginaw Valley State University	Tool-centric video tutorials. Brand identity is avoided as much as possible, so other institutions might be able to utilize these for a while if they cannot make their own	Web Links	Student Support Video Tutorials Additional Video Tutorials
CourseWork Help Resources	Stanford University	FAQ, Quick Start Guides, Tips, Video Tutorials, Known Issues, Release Notes	Web Link	CourseWork Help Resources

Documentation Resources

Title	Creating Institution	Description	Format	Link
Serving Custom Content with the Sakai Help Tool	Michigan	How to create and maintain content for the Sakai Help Tool	Word Doc	How To Customize
Custom Help Docs	Michigan	Includes custom help pages & user information	Web Link	Michigan Help
Custom Help Docs	Indiana	Includes video tutorials & custom help pages	Web Link	Indiana Help
Custom Help Docs	UC Berkeley	Each edited help page is a separate branch in our local Sakai build	Web Link	UC Berkeley Help Tool *UC Berkeley Help
Custom Help Docs	Rutgers	Custom Help Pages for Tools & Site Creation	Web Link	Rutgers Help
Custom Help Docs	Yale	Custom Help Pages and FAQs	Web Link	Yale Help
Custom My Worskpace	Yale	Custom My Workspace for Helpful information, featured stories, MOTD, etc.	Web Link	Yale My Workspace
CSU Interact Help	Charles Sturt University	Customised Help to replace Sakai Help - some tool names changed, links to CSU tools, links to additional materials, placed in CSU context	Web Link	CSU Interact Help
Support Wiki	Brock University	Early-development help pages & user information	Web Link	Brock University Sakai Wiki

Consulting Resources

Title	Creating Institution	Description	Format	Link
Consulting Services for Sakai	SakaiPedia	List of firms and individuals provide general contracting and consulting services for Sakai	Web Link	Sakai Consultants Web Page

Resources for End-User Support Staff

Title	Creating Institution	Description	Format	Link
Knowledge Base & Quick Tips	Michigan	Knowledge Base for common support questions & known issues User: "sakaiuser@yahoo.com" Password: "Sakai"	Web Link	UMich Knowledge Base
Site Administrators FAQ	Oxford	Knowledge Base for common support questions & known issues	Web Link	http://wiki.oucs.ox.ac.uk/weblearn/SakaiAdministratorFaq

Presentations with Sakai Support Orientation

Title	Creating Institution & Person	Description	When/Where Presented	Link
Customizing Your Project Site - Beyond the CMS	University of Michigan; Sean DeMonner	Advanced customization scenarios.	Winter 07, Sakai Newport Beach	Confluence Presentation Page
Real-Time Sakai Support	Panel; Sean DeMonner; Jeff Ziegler; Kevin Brokamp; Derek Ramse	Walk through of complex Support scenarios and questions from the audience addressed in real time	Summer 07, Sakai Amsterdam	Confluence Presentation Page
Supporting Sakai: Lessons from the University of Michigan	University of Michigan; Sean DeMonner	This was a reprise of the presentation given in Austin with updated information and additional insights.	Summer 06, Sakai Vancouver	Confluence Presentation Page
Black Belt Support	University of Michigan; Sean DeMonner	This session will review several technically advanced scenarios in Sakai customer support.	Summer 06, Sakai Vancouver	Confluence Presentation Page
Supporting Sakai: Lessons from the University of Michigan	University of Michigan; Sean DeMonner	Hear the in and outs of supporting a large scale Sakai deployment from the folks who answer the phones and respond to the email.	Winter 05, Sakai Austin	Confluence Presentation Page

Communications & Organization

Email Archive
^{Gmane archive of the sakai-user email list}
Participant List
^{A listing of who is doing End-User Support with Sakai}
Collab Site
^{You must join this Collab site before you are permitted to send email to the list}
sakai-user@collab.sakaiproject.org
^{The DG: User email list address}
Organizational Meetings
^{Schedule, Agendas, and Notes for End-User Support meetings}

Current Workgroups

Creative Commons & Attribution
^{How best to attribute each other's resources and documentation}
Custom End-User Documentation
^{Sharing custom documentation between institutions & improving the process of updating custom documentation}
Help Systems Workgroup
^{Discussing and sharing how to create systems of online help for Sakai Users}
Screencasts & Multimedia Instruction
^{How best to construct screencasts and how best to share them}

Project: End-User Support Resources

Resource Sharing Page
^{Page to find & share ideas and resources for supporting Sakai end-users}
Directions for Adding Resources
^{Directions for adding new resources to the collection}
Site administrators FAQ (in progress)
^{Compilation of frequently asked questions at Oxford}

Other User-Related Pages

Uses of Sakai
^{Archive of Jan. 2008 email discussion about the various uses of Sakai}
Teaching & Learning
^{Teaching and learning with Sakai discussion group}
Documentation
^{Documentation space on Confluence}
UX Improvement Initiative
^{User Experience Initiative}
For Newcomers
^{Archive of E-Mail Exchange}

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