End-User Support Resources

Training, Tutorials, Documentation, Consulting Resources & Presentations

If you have end-user support experience help the community grow by sharing. If you're new or have limited resources feel free to use and revise this content, sharing the outcome. All are encouraged to engage in dialogue about your-own end-user support experience, as well as your experience with this community peer sharing process.
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Training Resources

Title Creating Institution Description Format Link
Intro to Basics workshop notes Michigan General notes for basics workshop for instructors Word Doc Notes document
Info about our Training Workshops Michigan Email - Basic info about our Sakai training workshops Word Doc Information document
bSpace Workshop Series
UC Berkeley
9 workshops to support adoption by faculty, graduate students, and staff
Web Link UC Berkeley Workshops
Handout for Project Site training
Michigan
Handout for setting up, adding people, and tool tips for project sites
Work Doc
Handout document
Workshop Handouts
Georgia Tech
Handouts for workshops on various training topics
Web Link
Georgia Tech Workshops

Tutorial Resources

Creating Institution Description Format Link
Michigan Describes instructor activities, corresponding tools, and examples Web Link Instructor Activities Web Page
Michigan Using citations, library reserves, and other library tools Web Link Library Tutorials
UC Berkeley
List of procedural documents to address common training needs
Web Link UC Berkeley How To Library
U of Windsor How-To documents, workshop listings, tips and help Web Link U of Windsor's CLEW Info Site
Charles Sturt University Pedagogical and technical support for teaching and collaborating with CSU Interact Web Link
CSU's Support for Staff Site
Mount Holyoke College Quickstart Guide, tool usage guides, links to others' training materials Web Link Mount Holyoke Training & Support
University of Wyoming
All online course site instructors are asked to read this.  Not comprehensive; contains the five or six points most essential to continued successful use of each of our platforms.  Scroll down to "For WyoSakai Instructors."
Web Link
Online Course Minima
Texas State University
Videos of faculty interviews about how they use Sakai
Web Link
Faculty videos
Stockholm University
Students and instructors discuss how they use Sakai for teaching & learning (language: Swedish)
Web Link
Using Sakai Video
Saginaw Valley State University
Tool-centric video tutorials. Brand identity is avoided as much as possible, so other institutions might be able to utilize these for a while if they cannot make their own
Web Links Student Support Video Tutorials
Additional Video Tutorials
Stanford University
FAQ, Quick Start Guides, Tips, Video Tutorials, Known Issues, Release Notes
Web Link
CourseWork Help Resources
Indiana University
Indiana University offers generic "how-to" screencasts for Sakai training purposes. Learn how you can use the generic screencasts and customize them with your institution's skin.
Web Link
Video: Customizing IU Screencasts with Your Institutions's Skin
University of Delaware
Sakai@UD User Training website. Includes videos and handouts.
Web Link
Sakai@UD User Training
Georgia Tech
FAQs, instructor guide, workshop handouts, video tutorials, and training information
Web Link
T-Square Project Site

Documentation Resources

Title Creating Institution Description Format Link
Serving Custom Content with the Sakai Help Tool Michigan How to create and maintain content for the Sakai Help Tool Word Doc How To Customize
Custom Help Docs Michigan Includes custom help pages & user information Web Link Michigan Help
Custom Help Docs Indiana Includes video tutorials & custom help pages Web Link Indiana Help
Custom Help Docs
UC Berkeley
Each edited help page is a separate branch in our local Sakai build
Web Link UC Berkeley Help Tool
*UC Berkeley Help
Custom Help Docs Rutgers Custom Help Pages for Tools & Site Creation Web Link Rutgers Help
Custom Help Docs Yale Custom Help Pages and FAQs Web Link Yale Help
Custom My Worskpace Yale Custom My Workspace for Helpful information, featured stories, MOTD, etc. Web Link Yale My Workspace
CSU Interact Help Charles Sturt University Customised Help to replace Sakai Help - some tool names changed, links to CSU tools, links to additional materials, placed in CSU context Web Link
CSU Interact Help
Support Wiki Brock University Early-development help pages & user information Web Link Brock University Sakai Wiki

Consulting Resources

Title Creating Institution Description Format Link
Consulting Services for Sakai
SakaiPedia
List of firms and individuals provide general contracting and consulting services for Sakai Web Link
Sakai Consultants Web Page

Resources for End-User Support Staff

Title Creating Institution Description Format Link
Knowledge Base & Quick Tips Michigan Knowledge Base for common support questions & known issues
User: "sakaiuser@yahoo.com" Password: "Sakai"
Web Link UMich Knowledge Base
Site Administrators FAQ Oxford Knowledge Base for common support questions & known issues Web Link http://wiki.oucs.ox.ac.uk/weblearn/SakaiAdministratorFaq
Knowledge Base Articles
rSmart Over 600+ articles on the use & maintenance of Sakai
Email for Access jonny.brown@rsmart.com
(she will send the current month's password for RSB guest login ID)

Presentations with Sakai Support Orientation

Title Creating Institution & Person Description When/Where Presented Link
Customizing Your Project Site - Beyond the CMS
University of Michigan; Sean DeMonner
Advanced customization scenarios. Winter 07, Sakai Newport Beach
Confluence Presentation Page
Real-Time Sakai Support
Panel; Sean DeMonner; Jeff Ziegler; Kevin Brokamp; Derek Ramse
Walk through of complex Support scenarios and questions from the audience addressed in real time Summer 07, Sakai Amsterdam
Confluence Presentation Page
Supporting Sakai: Lessons from the University of Michigan
University of Michigan; Sean DeMonner
This was a reprise of the presentation given in Austin with updated information and additional insights. Summer 06, Sakai Vancouver
Confluence Presentation Page
Black Belt Support
University of Michigan; Sean DeMonner
This session will review several technically advanced scenarios in Sakai customer support. Summer 06, Sakai Vancouver
Confluence Presentation Page
Supporting Sakai: Lessons from the University of Michigan
University of Michigan; Sean DeMonner
Hear the in and outs of supporting a large scale Sakai deployment from the folks who answer the phones and respond to the email. Winter 05, Sakai Austin
Confluence Presentation Page
Creating Sharable Sakai Screencasts for Your Institution Indiana University' Amy Neymeyr, Carol Rhodes
Indiana University offers generic "how-to" screencasts for Sakai training purposes. Learn how IU came to this point, and how you can use the generic screencasts and customize them with your institution's skin.
Summer '08, Paris
Confluence Presentation Page
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